NEXUS SITE PROTOCOL

Nexus is always mindful of that fact that lab professionals have important work to accomplish. Whenever we are on-site, we observe the operation without interfering and always wait for the appropriate time to engage the operators.

Nexus utilizes a unique process for collecting information at a laboratory location. Key information is obtained through reports, interviews and observations. Some of these items (i.e., Reporting) may not be necessary depending on the project scope.

Reports – We may ask for reports in the form of test volumes, employee schedules and test patterns. We do not expect organizations to provide any information that is not currently being generated from LIS reports or through the normal reporting process. We do not ask for any customized reports or anything that would require extra time to provide. We are trained and aware of HIPPA regulations.

Interviews – In addition to one or two brief formal meetings, we will informally interact and interview the laboratory staff. These interactions will be limited and only occur during appropriate (off-peak) times.

Observations – Understanding that this is your workplace, our approach is to conduct our visit so as not to interfere in any way. At the same time we hope to observe situations that are “normal”. Therefore we spend most of the site visit conducting discrete observations of the workflow and activities being conducted without asking questions. We will ask permission before taking any digital images of what we are seeing, and in all cases we will be aware of the work being conducted.